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Terms and conditions

MINIMUM QUANTITIES
Minimum order quantities apply for wholesale orders. Please refer to our online ordering portal for information on each product. There are no spend minimums for physical retail stores, however there is a 500€ minimum spend for first time online stockists which is due prior to the dispatch of goods. First 3 orders should be pae-paid.

FREIGHT
Freight is not included in product pricing, instead it is calculated and applied to your final invoice before payment and dispatch. For international orders you will receive a freight quote before your order is shipped. In-stock items usually ship the 3 next day. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock. Shipping fees apply to each separate order.

RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage and an image to sales@treproduct.com, and quote your invoice number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods, change of mind or preference of natural variation in patterened items like marble.
Most tre products are handmade, therefore some variation between the same product can occur. The surface of some products, including concrete and ceramic lines, has been designed to look very natural and unique. This is not considered a fault.

EXCLUSIVITY
Please note as a tre stockist you do not automatically receive exclusivity in your area and without a written agreement we cannot guarantee exclusivity. If you would like to stock tre exclusively please read the below terms and contact us at sales@treproduct.com to receive an application form.

You are responsible for:
• Contacting tre via sales@treproduct.com to receive an exclusivity form and submit within 7 working days.
• Ensuring that all store locations you wish to have exclusivity for are included on your application. If you move location you must inform us in writing at sales@treproduct.com Please note that moving to a new area may impact your arrangement with tre
• Informing us via email at sales@treproduct.com of any changes to business structure, management or ownership that will affect our trading arrangement.
• Placing orders within the given deadlines as notified via email and other communications by tre.


tre is responsible for:
• Supplying our products to you exclusively in your suburb as specified on the written agreement.
• Maintaining an honest and transparent relationship with you.
• Providing specialised support, communications and materials relevant to tre.


ORDER DISPATCH
We try to ship your order out as soon as possible. In-stock items will usually ship into 3 next days.

PRICES
Prices shown online are inclusive of  Vat. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our website http://treproduct.iai-shop.com. Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.

DISTRIBUTION
tre products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc. Selling tre products on these marketplaces breaches our distribution policy and is not allowed under any circumstance.

PAYMENT TERMS
All orders are on a 7 day payment term, unless a longer payment term has been previously agreed to in writing. All in-stock items will be immediately shipped out.
First time trade or wholesale order invoices must be paid in full prior to the disptach of stock. Future orders will be invoiced on a 7 day payment term.

OVERDUE ACCOUNTS
All goods supplied remain the property of tre until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.

PRE-ORDERS
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.

COPYRIGHT & INTELLECTUAL MATERIAL
All tre product images and product copy are subject to copyright and are the property of tre. Approved tre stockists are welcome to use any of the images on the tre website for the purpose of promoting the product/s. High res images are available for download through the website once logged in to your wholesale or trade account.
Please contact us if you are unsure of image usage and we can direct you to our brand guidelines.

PRODUCT MODIFICATION
tre products can not be modified in any way for resale or distribution. If you are unsure about product usage please contact our team to discuss further.

LIABILITY
tre cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.

AGREEMENT OF TERMS
By placing an order with tre you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.

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