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Withdrawal from the contract

You can return goods purchased from us easily and cheaply at any InPost parcel locker

In our store, you don't have to worry that the size you choose won't fit or won't meet your expectations in any other way. Thanks to the integration of our store with cheap returns from InPost parcel lockers, you can buy without stress or worry that returning the purchased goods will be a hassle.
Pursuant to applicable law, you have 14 days to withdraw from a distance contract without giving a reason. Therefore, if the goods do not meet your expectations, you can return them to us within 14 days from the date of withdrawal from the contract. All returns in our store are handled by a very simple returns wizard, which allows you to send the return parcel back to us using an InPost parcel locker.

We chose InPost as our trusted partner for return shipments due to:

  • Simple handling of returning goods to our store - you select the goods to be returned or which you want to make a complaint, generate and print a label for the parcel, which you send to any parcel locker in Poland (please remember that the generated label is valid for 30 days);
  • Convenient location of over 4,000 parcel lockers throughout the country, the number of which is constantly growing;
  • Convenient and fast shipping of goods without queues 24 hours a day, 7 days a week.

Thanks to our cooperation, you do not have to wait for the courier. All you need to do is print the automatically generated documents and, for example, on your way to work, leave the parcel in a parcel locker convenient for you.

The benefits you gain from the returns tool in our store.

Easy

Adding a return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a label for you, which you only need to print. This means you don't waste time filling out any documents manually!
Quick and hassle-free
Thanks to the automation of the process, you save time and nerves, you do not have to call anywhere or negotiate the return conditions with anyone.

Comfortably

You can generate the return document along with package labels in the returns wizard. After preparing the package, you do not have to wait for the courier. You take it with you on your way to work or school and leave it in any parcel locker.

Cheaply

The return fee is only PLN 9.83, but you do not have to pay it when adding a return or generating a label - it will be deducted from the amount that we will refund you for the returned goods. We care about your complete satisfaction.

Safely

All returned parcels are insured up to PLN 200.

Make a return in 3 simple steps!

In our store, you don't have to worry that the size you choose won't fit or won't meet your expectations in any other way. Thanks to the integration of our store with cheap Parcel Locker returns, you can buy without stress and worries!

  1. Print the form Generate return documents with address labels and then print them.
  2. Send the parcel Put the packed goods together with the return document into the box and seal it securely.
  3. Refund You will receive your money back within 14 days of receiving your return.

Details on the steps to submit a refund:

  • Log in to your account and then select the goods you would like to return in the returns panel;
  • In the next steps, select a refund by clicking on the "I will use the store's shipments" option and selecting the form in which you want to receive the refund;
  • Generate return documents with address labels, then print them and be sure to sign the return document;
  • Place the packed goods together with the return document into the shipping box and seal it securely. You can use the box in which you received the ordered goods. Go to any InPost parcel locker, where you can send your parcel quickly and conveniently, 24/7. Remember that the dimensions of the package cannot exceed 41 X 38 X 64 cm and the weight cannot exceed 25 kg.
  • We will refund the money, in the form selected in the refund wizard, within 14 days from the day on which we were informed about your decision to withdraw from the contract. However, it usually takes less time. We may withhold the refund until we receive the item or until you provide proof of returning it.
    The above procedure is not a condition for exercising the statutory right to withdraw from the contract and does not limit it in any way.
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